CANCELLATION POLICY

1. General
Any cancellations must be immediately notified to and received by WH in writing (preferably by email) and WH requests the Client gives as much notice as possible.

2. Cancellations
(i) The cancellation only takes effect when WH has received written confirmation from the Client. If the Booking is cancelled after the balance of the Price becomes payable, such balance shall remain payable notwithstanding cancellation.
(ii) No refunds will be given on the cancellation of a Booking by the Client.
(iii) Non Payment
If Client has not paid any part of the Price, Additional Fees or without limitation, any other fees and costs after the date requested for payment, the Booking will be treated as being cancelled with payments made by Client, if any, retained by WH and WH having the right to claim any amounts due in accordance with these Terms.
WH may charge interest equivalent to the rate of four (4) per cent per annum above the Santander UK base rate, from time to time, on any payment not made on its due date. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. Interest together with any overdue amount, must be paid.
(iv) Other reason
If the Property becomes unavailable for whatever reason, other than in the case of Force Majeure, WH will refund monies paid to it by the Client in respect of the Booking and neither party will have any further claim against each other, without limitation, in respect of the Booking and any other associated costs, fees and expenses. 

© Woodbank House 2022